Business Process Management

 Active Journal of Business Process Management

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Customer Relationship Management and BPM

Many business leaders foresee a great potential for success through the integration of Customer Relationship Management (CRM) and Business Process Management (BPM) tracking technologies. The concept of online, web based or intranet CRM process management is fundamentally based around the development of business through maintaining an active relationship with important clientele and the customer base as a whole.  With the help of technology, CRM process management can be streamlined into an effective and productive monitoring system that delivers the competitive edge to companies that take advantage of its useful features...Read More

The integration CRM software into BPM solutions


Finally, the ambiguity surrounding the metrics of customer profitability can be swept away by the integration of customer relationship management (CRM) with business process management software and solutions. Now, unlike ever before, business leaders can see their customer base with unified clarity, rather than as a fragmented set of individual and unpredictable relationships...Read More

What drives the CRM process?


It’s time to forget everything you’ve learned. If you’ve slanted your strategy to a CRM solution that fails to take into account the greater scope of your businesses’ goals and obligations, then it is time to re-evaluate your CRM process entirely.  If your process for optimizing CRM does not fall in line with what you are searching for, and if greater corporate goals and user-happy, customizable applications are left to the wayside, then that are increasingly needed in today’s fast-paced economy, then serious adjustments to the process of managing customer relationships need to occur...Read More

Product Review: Handheld CRM PDA Software


It’s already 2006—why haven’t you upgraded your CRM software to a handheld PDA solution? If you’re in the market for an affordable, mobile CRM software tool, then the PalmOne Tungsten E Hanheld PDA has positioned itself as one of the most practical CRM software devices currently being sold...Read More